Grievance Redressal Policy

We'd love to hear from you

At Anveshya, we value user trust and strive to resolve any concerns regarding our platform, Qroca, in a transparent and timely manner.

How To File a Grievance

If you have a formal complaint regarding a transaction, digital asset delivery, or data privacy, please write to our designated Grievance Officer with your Transaction ID and a detailed description of the issue.

• Grievance Officer: Sushant Kumar
• Enterprise: Anveshya
• Email: connect@anveshya.com
• Address: HNO. 263, Phase II, Saraswati Vihar, Rohta Road Meerut, UP - 250002

Resolution Timeline

• Acknowledgment: Your grievance will be acknowledged within 48 hours of receipt.
• Resolution: We aim to resolve all legitimate grievances within 15 to 30 business days, depending on the complexity of the verification required with our payment partners.

Escalation

If you are not satisfied with the resolution provided, you may escalate the matter to the relevant regulatory authorities or the courts in Meerut, Uttar Pradesh, as specified in our Terms & Conditions.

Qroca is built on genuine connections. Every message we receive is read by a real person — not a bot.